Monitoring - Our engineering team has implemented a solution to the issue. However, it may take up to 72 hours for a new report card to be generated. We will provide updates on the progress and any new information that becomes available. Please check back here for the latest status.
We appreciate your patience and understanding as we work to resolve this matter.
If you have any immediate concerns or require additional support, please feel free to contact our customer service team at hello@cardiogram.com.
Apr 11, 2024 - 08:45 PDT
We appreciate your patience and understanding as we work to resolve this matter.
If you have any immediate concerns or require additional support, please feel free to contact our customer service team at hello@cardiogram.com.
Apr 11, 2024 - 08:45 PDT
Investigating - We are aware of an issue affecting a small group of Cardiogram user profiles, specifically related to delays in delivering your report card. We understand the importance of timely access to your health insights and apologize for any inconvenience this may cause. Our engineering team is actively investigating the root cause of these delays to implement a solution as swiftly as possible.
Our top priority is to ensure the reliability and accuracy of the information you receive, and we are committed to resolving this issue quickly.
We will provide further updates as our investigation progresses and more information becomes available. Please check back here for the latest status.
We sincerely appreciate your patience and understanding as we resolve this matter.
For any immediate concerns or additional support, please reach out to our customer service team at hello@cardiogram.com
Thank you for your patience and for being a part of Cardiogram
Apr 05, 2024 - 10:15 PDT
Our top priority is to ensure the reliability and accuracy of the information you receive, and we are committed to resolving this issue quickly.
We will provide further updates as our investigation progresses and more information becomes available. Please check back here for the latest status.
We sincerely appreciate your patience and understanding as we resolve this matter.
For any immediate concerns or additional support, please reach out to our customer service team at hello@cardiogram.com
Thank you for your patience and for being a part of Cardiogram
Apr 05, 2024 - 10:15 PDT
Investigating - We have received reports that some ECGs taken via the Apple Watch ECG app are not importing into Cardiogram profiles for some users. We want to assure you that this issue does not affect the overall functionality of the Cardiogram app, and all other features are operating as expected.
Our engineering team is diligently investigating the cause of this issue to provide a resolution as soon as possible. We understand the importance of accessing all your ECG data within the Cardiogram app and are committed to restoring this functionality quickly.
We will keep you updated as our investigation continues and will share more information as it becomes available. Please check this page for the latest updates on this issue.
We sincerely apologize for any inconvenience this may cause and appreciate your patience while we work towards a solution.
Apr 08, 2024 - 10:12 PDT
Our engineering team is diligently investigating the cause of this issue to provide a resolution as soon as possible. We understand the importance of accessing all your ECG data within the Cardiogram app and are committed to restoring this functionality quickly.
We will keep you updated as our investigation continues and will share more information as it becomes available. Please check this page for the latest updates on this issue.
We sincerely apologize for any inconvenience this may cause and appreciate your patience while we work towards a solution.
Apr 08, 2024 - 10:12 PDT
Update - We are continuing to monitor for any further issues.
Jan 12, 2024 - 12:22 PST
Jan 12, 2024 - 12:22 PST
Update - The engineering team has identified the issue causing problems with Cardiogram's launch on older iPhones running on iOS 16 and below. They have released a new app update (version 3.7.29), which is now available for download on the Apple App Store. To install the latest fix, please update Cardiogram.
If you are unable to launch the app after updating to version 3.7.29, it may be due to an issue related to ECG permissions. Our engineering team is currently investigating this issue. Please use the following temporary workaround until a fix is released.
From your iPhone settings.
Tap on "Health."
Tap on "Data Access & Devices."
Tap on "Cardiogram."
Turn off "Electrocardiograms ECG"
If you continue to experience any difficulties, please don't hesitate to contact our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.
Jan 05, 2024 - 08:04 PST
If you are unable to launch the app after updating to version 3.7.29, it may be due to an issue related to ECG permissions. Our engineering team is currently investigating this issue. Please use the following temporary workaround until a fix is released.
From your iPhone settings.
Tap on "Health."
Tap on "Data Access & Devices."
Tap on "Cardiogram."
Turn off "Electrocardiograms ECG"
If you continue to experience any difficulties, please don't hesitate to contact our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.
Jan 05, 2024 - 08:04 PST
Monitoring - The engineering team has identified the issue that has been causing problems with Cardiogram's launch on older iPhones running on iOS 16 and below. They have released a new app update (version 3.7.29) which is now available for download on the Apple App Store. To install the latest fix, please update Cardiogram. In case you continue to experience any difficulties, please don't hesitate to reach out to our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.
Jan 04, 2024 - 13:10 PST
Jan 04, 2024 - 13:10 PST
Update - We are currently aware of an issue where the app is unable to launch on certain older iPhone models that are incompatible with iOS 17.
The affected models are:
iPhone X
iPhone 8 / 8 Plus
iPhone 7 / 7 Plus
iPhone SE (First Generation)
iPhone 6s / 6s Plus
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Dec 28, 2023 - 11:38 PST
The affected models are:
iPhone X
iPhone 8 / 8 Plus
iPhone 7 / 7 Plus
iPhone SE (First Generation)
iPhone 6s / 6s Plus
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Dec 28, 2023 - 11:38 PST
Identified - We are currently aware of an issue where the app is unable to launch on certain older iPhone models that are incompatible with iOS 17.
The affected models are:
iPhone X
iPhone 8 / 8 Plus
iPhone 7 / 7 Plus
iPhone SE (First Generation)
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Dec 15, 2023 - 09:39 PST
The affected models are:
iPhone X
iPhone 8 / 8 Plus
iPhone 7 / 7 Plus
iPhone SE (First Generation)
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Dec 15, 2023 - 09:39 PST
Monitoring - The engineering team has identified the issue that has been causing problems with Cardiogram's launch on certain iPhones. A new app update has been approved and is now available for download via the Apple App Store. To install the latest fix, please update Cardiogram. If you're still experiencing difficulties, please don't hesitate to reach out to our support team via email at hello@cardiogram.com. Thank you for your patience while we worked on this matter.
Dec 13, 2023 - 08:10 PST
Dec 13, 2023 - 08:10 PST
Update - Our team is currently investigating an issue that causes the app to fail when launching on specific iPhone models that have an older version of iOS. Our support and engineering teams are working together to identify the root cause of the problem and resolve it. In the meantime, if you have any pending iOS updates, please install them before reinstalling Cardiogram.
Dec 11, 2023 - 10:38 PST
Dec 11, 2023 - 10:38 PST
Investigating - We are currently investigating an issue where the app fails to launch on certain iPhone models. Our support and engineering teams are working together to identify the root cause and resolve the issue.
Dec 08, 2023 - 08:47 PST
Dec 08, 2023 - 08:47 PST
About This Site
Welcome to Cardiogram's status page.
This page is designed to provide you with real-time updates on the performance of Cardiogram's services. Here, you can find information on any known issues or maintenance activities that may be affecting our app's functionality.
We strive to keep this page up-to-date with accurate and reliable information so you can stay informed and make the most of our services. If you need any further assistance or would like to contact the support team, please visit our support center at help.cardiogram.com
Cardiogram App
Degraded Performance
Cardiogram Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance